Multi-branch operations
Greater Houston / Galveston County, Texas
Justin Batson
Operations leader, community builder, and creative technologist.
I build systems that help people move: branches, teams, websites, events, creative projects, and the strange little bridges between them.
Public-facing service
Websites and tools
Art, piano, video
Business work
Operations, people, service, and execution.
My business work centers on helping people and systems perform better together. That has meant leading branches, coaching teams, launching internal tools, supporting product rollouts, resolving complex member issues, and representing organizations in the community.
Operations
Multi-branch leadership across staffing, standards, service, and execution.
Projects
Platform migrations, product launches, workflows, and practical roadmaps.
Internal tools
Promotions, issue tracking, and systems that help teams move with less friction.
Community
Chamber events, outreach, education, mentorship, and local relationship-building.
Member experience
Complex issue resolution with a balance of compliance, clarity, and care.
Financial education
Useful guidance for members, workers, teachers, and community residents.
Career path
Leadership roles with practical scope.
AMOCO Federal Credit Union
Regional Manager
Lead multi-branch operations, aligning strategy, staffing, service standards, and execution across teams.
- Lead multi-branch operations, aligning strategy, staffing, and service standards.
- Drive key projects from platform migrations to new product launches.
- Build internal tools including promotions, issue trackers, and project roadmaps to boost engagement and track performance.
- Resolve complex member issues with a balance of compliance and care.
- Manage staffing, hiring, and employee relations to strengthen culture and retention.
- Represent AMOCO at chamber events and community outreach initiatives.
AMOCO Federal Credit Union
Branch Manager
Oversaw daily branch operations, service standards, team development, and community representation.
- Oversaw daily operations and team performance.
- Implemented member service initiatives and internal procedures to improve satisfaction and efficiency.
- Coached team members in sales strategies and relationship-building.
- Represented AMOCO at chamber events and community outreach initiatives.
AMOCO Federal Credit Union
Financial Services Representative
Built member relationships through financial education, consultative sales, and clear guidance on products and services.
- Built strong member relationships by educating individuals and families on credit union products, services, and financial tools.
- Drove sales through needs-based conversations and recommendations.
- Empowered members with guidance on banking options, digital tools, and account services.
- Supported relationship-driven financial service in a welcoming branch environment.
- Contributed to branch growth through consultative sales, financial education, and high-quality member service.
Pet retail / customer experience
Customer Engagement Leader
Led customer engagement, coached associates, and connected pet owners with products and services.
- Drove store sales by leading customer engagement on the floor.
- Educated customers on pet care, training, grooming, and service options.
- Supported a welcoming, community-focused store environment.
- Coached associates on customer interaction, service standards, and sales behaviors.
- Helped increase loyalty and repeat business through product knowledge and relationship-building.
Community engagement
Work that reaches beyond the walls of the workplace.
Some of the most meaningful work happens outside the formal job description: showing up in the community, supporting local education, helping public servants, and building relationships that last longer than a transaction.
Mentor
Alvin ISD Youth Empowerment Team
Ambassador
North Brazoria County Chamber of Commerce
Advisory Committee Member
Alvin Community College
Serve on the Business Management and Office Technology advisory committees.
Leadership Academy Graduate
North Brazoria County Chamber of Commerce
Citizen's Police Academy Graduate
Alvin Police Department
Police Department Interview Panel Support
Alvin Police Department
Assisted with interviewing prospective new officers.
Annual Christmas Event
Alvin community
Coordinated sponsorship and co-host an annual Christmas event for children in the Alvin community.
Financial Education and Wellness Seminars
Hosted multiple financial education and wellness seminars for local government workers, teachers, and community residents.
Creative work
Websites, drawings, piano recordings, short videos, and experiments.
The creative side of this site is where the systems loosen up a little. Some projects are polished, some are sketches, and some are strange little machines built because curiosity got its claws in me.
Art
Paint marker and pencil pieces with bold character and local texture.
Piano
Practice, performance clips, and music as a personal discipline.
Video
Houston footage, edits, motion, and street-level visual notes.
Web projects
Useful, strange, public-facing things people can actually click.
Websites and digital projects
Public-facing projects and useful experiments.
A few projects built to solve real problems, support communities, or turn an idea into something people can actually click.
Streamerhouse.live
liveA homepage for the 24/7 live interactive streaming show that ran for a week on Kick.
Loopbreaker.org
liveA psychology tool for noticing and managing negative thought loops.
Itins.org
liveA personality exam concept similar to Myers-Briggs, designed specifically for neurodivergent and AuDHD users.
Fishstank.live
liveA fan companion for the live streamed show Fishtank, built around structured data and fast public pages.
Doghouse Site
prototypeA fast, minimal landing page for a 24/7 livestream project, built to collect interest, route viewers to community channels, and give the event a credible public home.
LaPorte Project
prototypeA local-history and community web concept exploring how place, memory, and civic identity can be organized into a useful public-facing archive.
Artwork
Artwork
Paint marker and pencil work shaped by Houston art community energy, bold linework, and off-center character ideas.
music
Piano
Piano practice and performance clips, presented as a quiet counterweight to the operations and web work.
video
Houston Video Work
Short Houston-focused video work built around movement, local texture, and edited moments from the city.
Let's connect
Operations, community work, websites, art, or some suspicious combination of all four.
If the project needs structure, taste, and a little useful weirdness, I am interested.