Operations leadership
Multi-branch leadership across staffing, standards, service, and execution.
Justin Batson · Greater Houston / Galveston County, Texas
Two sides.
One operating system.
I lead teams, build community systems, create public-facing websites, and make the strange useful.
I build systems for people, communities, and ideas.
My work moves between branch operations, public service, local events, websites, photography, art, and music. Different mediums, same pattern: make the messy thing clearer, more useful, and more alive.
Business & Community
Structured work with people at the center.
Credible operations leadership, real community involvement, and the systems that hold both together.
Capabilities
Where I'm strongest.
The through-line across roles: help people and systems perform better together — by leading teams, building practical tools, and keeping service and execution tight.
People development
Coaching, hiring, and team growth that strengthen culture and retention.
Project execution
Platform migrations, product launches, and practical roadmaps delivered end to end.
Member & community experience
Complex issue resolution balanced with compliance, clarity, and care.
Internal tools & process
Promotions, issue trackers, and systems that cut friction for teams.
Public-facing service
Chamber events, outreach, education, and local relationship-building.
Career path
Leadership roles with practical scope.
AMOCO Federal Credit Union
Regional Manager
Lead multi-branch operations, aligning strategy, staffing, service standards, and execution across teams.
- Lead multi-branch operations, aligning strategy, staffing, and service standards.
- Drive key projects from platform migrations to new product launches.
- Build internal tools including promotions, issue trackers, and project roadmaps to boost engagement and track performance.
- Resolve complex member issues with a balance of compliance and care.
- Manage staffing, hiring, and employee relations to strengthen culture and retention.
- Represent AMOCO at chamber events and community outreach initiatives.
Multi-branch operationsProject managementStaffingEmployee relationsMember experienceCommunity relations
AMOCO Federal Credit Union
Branch Manager
Oversaw daily branch operations, service standards, team development, and community representation.
- Oversaw daily operations and team performance.
- Implemented member service initiatives and internal procedures to improve satisfaction and efficiency.
- Coached team members in sales strategies and relationship-building.
- Represented AMOCO at chamber events and community outreach initiatives.
Branch operationsTeam coachingSales strategyProcedure improvementService quality
AMOCO Federal Credit Union
Financial Services Representative
Built member relationships through financial education, consultative sales, and clear guidance on products and services.
- Built strong member relationships by educating individuals and families on credit union products, services, and financial tools.
- Drove sales through needs-based conversations and recommendations.
- Empowered members with guidance on banking options, digital tools, and account services.
- Supported relationship-driven financial service in a welcoming branch environment.
- Contributed to branch growth through consultative sales, financial education, and high-quality member service.
Consultative salesFinancial educationMember serviceDigital banking supportRelationship building
Pet retail / customer experience
Customer Engagement Leader
Led customer engagement, coached associates, and connected pet owners with products and services.
- Drove store sales by leading customer engagement on the floor.
- Educated customers on pet care, training, grooming, and service options.
- Supported a welcoming, community-focused store environment.
- Coached associates on customer interaction, service standards, and sales behaviors.
- Helped increase loyalty and repeat business through product knowledge and relationship-building.
Customer engagementSales coachingRetail leadershipProduct educationCustomer loyalty
Community engagement
Work that reaches beyond the walls of the workplace.
Some of the most meaningful work happens outside the formal job description: showing up in the community, supporting local education, helping public servants, and building relationships that last longer than a transaction.
Mentor
Alvin ISD Youth Empowerment Team
MentorshipYouthCommunity
Ambassador
North Brazoria County Chamber of Commerce
ChamberBusiness communityOutreach
Advisory Committee Member
Alvin Community College
Serve on the Business Management and Office Technology advisory committees.
EducationBusinessWorkforce
Leadership Academy Graduate
North Brazoria County Chamber of Commerce
LeadershipCommunity
Citizen's Police Academy Graduate
Alvin Police Department
Alvin Police Department Citizen's Police Academy graduation
Public serviceCommunity
Police Department Interview Panel Support
Alvin Police Department
Assisted with interviewing prospective new officers.
Public serviceHiringCommunity
Annual Christmas Event
Alvin community
Coordinated sponsorship and co-host an annual Christmas event for children in the Alvin community.
ChildrenEventsCommunity
Financial Education and Wellness Seminars
Hosted multiple financial education and wellness seminars for local government workers, teachers, and community residents.
Financial educationWellnessPublic speaking
Community proof
Outside the job description.
Local leadership, volunteer work, chamber engagement, public-safety involvement, and events that show up across Greater Houston and North Brazoria County.
Leadership Academy
Graduate of the North Brazoria County Chamber Leadership Academy, focused on local leadership, civic engagement, and community connection.
Chamber of Commerce
Chamber ambassador work, ribbon cuttings, and local business/community engagement across the area.
Habitat for Humanity
Volunteering with Habitat for Humanity in support of local housing and community service efforts.
Christmas Toys and Read-along
Coordinating and supporting an annual Christmas toy and children's read-along event for the local community.
Heartwalk
Participating in the American Heart Association Heart Walk alongside coworkers and community partners.
Citizens Police Academy
Completed the Alvin Police Department Citizen's Police Academy and supported department/community engagement efforts.
Photo coming soon
Creative & Digital
Websites, visual work, piano, and useful experiments.
Public-facing things I've built and made — where the operations brain and the creative brain shake hands.
Websites and digital projects
Useful little systems, public-facing pages, fan tools, experiments, and event hubs.
These projects are where the operations brain and creative brain shake hands in a dimly lit room. Some are polished sites, some are prototypes, and some are strange machines built to solve a very specific problem.
Streamerhouse.live streamerhouse.live
live Streamerhouse.live
A homepage for the 24/7 live interactive streaming show that ran for a week on Kick.
WebLive eventFrontendCloudflare
Visit streamerhouse.live ↗
Fishstank.live fishstank.live
live Fishstank.live
A fan companion for the live streamed show Fishtank, built around structured data and fast public pages.
WebDataAstroCloudflare
Visit fishstank.live ↗
Loopbreaker.org loopbreaker.org
live Loopbreaker.org
A psychology tool for noticing and managing negative thought loops.
WebPsychologyTools
Visit loopbreaker.org ↗
Itins.org itins.org
live Itins.org
A personality exam concept similar to Myers-Briggs, designed specifically for neurodivergent and AuDHD users.
WebPersonalityNeurodivergent
Visit itins.org ↗
Mindwall mindwall.io
live Mindwall
A self-paced "cognitive defense" course that trains people to spot manipulation tactics, emotional hooks, and AI-era influence before they steer what you believe, share, or buy.
WebEducationMedia literacy
Visit mindwall.io ↗
Doghouse Online doghouseonline.net
live Doghouse Online
A fast, minimal landing page for a 24/7 livestream project, built to collect interest, route viewers to community channels, and give the event a credible public home.
Landing pageLivestreamCommunityCloudflare Pages
Visit doghouseonline.net ↗
LaPorte Project
prototype LaPorte Project
A local-history and community web concept exploring how place, memory, and civic identity can be organized into a useful public-facing archive.
Local historyCommunity archiveResearch
Photography
A curated cut of the photo work.
Houston and the surrounding cities, music, nature, and black-and-white frames — a top selection from a larger body of work.
Photo coming soon
Artwork
Artwork
Paint marker and pencil work shaped by Houston art community energy, bold linework, and off-center character ideas.
ArtPaint markerPencilHouston
Artwork preview coming soon
music
Piano
Recital performances — a quiet counterweight to the operations and web work.
PianoMusicPerformance
Let's connect
Operations, community work, websites, art, or some suspicious combination of all four.
If the project needs structure, taste, and a little useful weirdness, I'm interested.